Kentronics Electronics
Effective Date: 25th day of September, 2026
Last Updated: 25th day of September, 2026

1. INTRODUCTION

Welcome to the Kentronics Electronics Seller Program.

This Seller Policy establishes the rules, standards, responsibilities, and requirements that apply to individuals, businesses, suppliers, distributors, brands, and other authorized sellers who wish to sell products through Kentronics Electronics.

Kentronics Electronics is committed to creating a trusted marketplace where customers can confidently purchase quality electronics, gadgets, smartphones, laptops, cameras, accessories, and related technology products.

Our Seller Policy is designed to protect:

Customers
Sellers
Suppliers
Kentronics Electronics
Payment providers
Delivery partners
Other marketplace participants

By registering as a seller or listing products for sale through Kentronics Electronics, you agree to comply with this Seller Policy, our Terms & Conditions, applicable product policies, and all relevant laws and regulations.

2. WHO CAN BECOME A SELLER?

Seller applications may be submitted by:

Registered businesses
Electronics retailers
Distributors
Wholesalers
Manufacturers
Authorized dealers
Importers
Technology brands
Individual sellers where permitted
Other approved suppliers

Kentronics Electronics reserves the right to review and approve seller applications before allowing products to be listed or sold.

Approval as a seller does not guarantee continued access to the platform.

3. SELLER REGISTRATION

All sellers must provide accurate and complete registration information.

Depending on the seller type, we may request:

Full legal name
Business name
Business registration information
Business address
Telephone number
Email address
Identification documents where legally required
Tax information where applicable
Bank account information
Product categories
Brand authorization documents
Supplier information
Proof of address
Other information reasonably required for verification

Kentronics Electronics may request additional information at any time to verify seller identity or business legitimacy.

Providing false, misleading, incomplete, or fraudulent information may result in suspension or termination of the seller account.

4. SELLER VERIFICATION

Kentronics Electronics may conduct verification before approving a seller.

Verification may include:

Identity verification
Business verification
Product authenticity checks
Brand authorization checks
Supplier verification
Payment-account verification
Address verification
Previous selling history
Other reasonable due-diligence checks

We reserve the right to reject an application where the information provided does not meet our requirements.

5. SELLER ACCOUNT

Each approved seller may be provided with a seller account or other approved method of managing products and orders.

Sellers are responsible for:

Keeping login credentials secure
Protecting account information
Updating business information
Monitoring orders
Responding to customer inquiries
Maintaining accurate inventory
Managing listings
Reporting suspicious account activity

Sellers must not share their account credentials with unauthorized individuals.

The seller is responsible for activity carried out through their account unless the activity resulted from circumstances outside the seller’s reasonable control and was promptly reported to Kentronics Electronics.

6. PRODUCT ELIGIBILITY

Products listed through Kentronics Electronics must be legal, safe, authentic, and suitable for sale.

Our platform may allow products such as:

Smartphones
iPhones
Android devices
Laptops
MacBooks
Tablets
Cameras
Camera lenses
Smartwatches
Earbuds
Headphones
Bluetooth speakers
Chargers
Power banks
Computer accessories
Gaming accessories
Storage devices
Networking equipment
Smart-home products
Other approved electronics

Kentronics Electronics may restrict certain products or categories at its discretion.

7. PROHIBITED PRODUCTS

Sellers must not list or sell products that are:

Counterfeit
Stolen
Fraudulently obtained
Illegal
Unsafe
Recalled without appropriate disclosure
Tampered with
Falsely represented
Unauthorized copies
In violation of intellectual property rights
In violation of applicable laws
Misleadingly described

Products that pose an unacceptable risk to customers or the platform may be removed immediately.

8. AUTHENTICITY REQUIREMENT

All products must be genuine and accurately represented.

Sellers must not sell counterfeit or imitation versions of branded products.

For products from major technology brands, Kentronics Electronics may request:

Purchase invoices
Distribution documentation
Authorization letters
Import documents
Supplier information
Serial numbers
IMEI information
Other evidence of authenticity

A seller who cannot establish the authenticity of a product may have the product listing removed or the seller account suspended.

9. PRODUCT CONDITION

Sellers must clearly disclose the condition of every product.

Products should be accurately identified as applicable:

Brand new
Sealed
Open-box
Used
Refurbished
Renewed
Pre-owned
Display unit
Demo unit

Sellers must not advertise used, refurbished, repaired, or opened products as brand new.

Any known defects, cosmetic damage, missing accessories, or significant condition issues must be clearly disclosed.

10. PRODUCT LISTINGS

Every product listing must contain accurate and useful information.

Where applicable, listings should include:

Product name
Manufacturer
Model number
Product specifications
Storage capacity
RAM
Colour
Condition
Included accessories
Warranty information
Price
Stock availability
Product images
Relevant compatibility information

Sellers are responsible for ensuring that their listings accurately represent the products being offered.

11. PRODUCT IMAGES

Product images must accurately represent the product being sold.

Sellers must not use images that:

Misrepresent the product
Show a different model
Hide significant defects
Belong to another seller without authorization
Violate copyright
Contain misleading claims

Where appropriate, sellers should use clear, high-quality images showing the actual product.

12. PRICING

Sellers are responsible for setting accurate prices for their products.

Prices must not be intentionally misleading.

Sellers must clearly identify any additional costs that may apply, where required.

Kentronics Electronics may establish rules regarding:

Minimum or maximum prices
Promotional pricing
Discounts
Seller commissions
Delivery charges
Platform fees

Sellers must comply with all applicable pricing requirements.

13. INVENTORY MANAGEMENT

Sellers must maintain accurate inventory information.

If a product is no longer available, the seller must promptly update the listing or notify Kentronics Electronics.

Sellers should not accept orders for products they cannot reasonably fulfill.

Repeatedly accepting orders for unavailable products may result in:

Listing restrictions
Seller warnings
Temporary suspension
Removal from the platform
Other appropriate action

14. ORDER PROCESSING

Sellers must process accepted orders promptly.

Once an order has been received, sellers should:

Confirm product availability.
Verify the correct product and specifications.
Prepare the product securely.
Package it appropriately.
Dispatch it through the approved delivery process.
Provide tracking information where applicable.
Update the order status.

Sellers must not intentionally delay confirmed orders.

15. SHIPPING AND DELIVERY

Sellers are responsible for preparing products for safe transportation.

Packaging should protect products against:

Impact
Moisture
Scratches
Crushing
Other foreseeable transportation damage

Fragile products such as cameras, laptops, smartphones, monitors, and other sensitive electronics should be appropriately packaged.

Delivery arrangements may be managed by Kentronics Electronics, the seller, or an approved third-party logistics provider depending on the applicable sales arrangement.

16. DELIVERY TIMES

Sellers must comply with the delivery timeframe communicated to customers.

If a seller expects a significant delay, the seller must notify Kentronics Electronics promptly.

Repeated delivery delays may affect seller performance and account status.

17. CUSTOMER COMMUNICATION

Sellers must communicate with customers professionally.

Sellers should:

Respond to customer inquiries promptly.
Provide accurate information.
Avoid misleading statements.
Remain respectful.
Avoid abusive or discriminatory language.
Provide appropriate assistance with product-related questions.

Sellers must not use customer information obtained through Kentronics Electronics to market unrelated products without appropriate authorization.

18. OFF-PLATFORM TRANSACTIONS

Sellers must not intentionally use Kentronics Electronics to redirect customers to unauthorized external transactions in order to avoid applicable platform fees or policies.

Examples include:

Asking customers to pay into an unauthorized personal account.
Providing external payment details to bypass the platform.
Moving an approved platform transaction outside the platform without authorization.
Encouraging customers to purchase through an unrelated channel to avoid applicable fees.

Serious or repeated violations may result in immediate suspension or termination.

19. SELLER FEES AND COMMISSIONS

Where applicable, sellers may be required to pay:

Listing fees
Commission fees
Transaction fees
Payment processing fees
Delivery fees
Advertising fees
Other agreed platform charges

The applicable fee structure will be communicated to sellers before or during onboarding.

Kentronics Electronics may update its fee structure by providing appropriate notice.

20. SELLER PAYMENTS

Where Kentronics Electronics collects payment on behalf of sellers, seller funds may be processed according to the applicable settlement schedule.

Payment may be subject to:

Successful order completion
Return periods
Refunds
Chargebacks
Fraud checks
Dispute resolution
Applicable fees
Other legitimate adjustments

Kentronics Electronics may temporarily hold funds where necessary to investigate a transaction or protect customers and sellers.

21. RETURNS AND REFUNDS

Sellers must comply with Kentronics Electronics’ applicable return and refund requirements.

Where a product is:

Defective
Incorrect
Damaged before delivery
Significantly different from its listing
Missing important components
Counterfeit
Otherwise subject to a valid return under applicable law

the seller may be responsible for resolving the issue.

Depending on the circumstances, the resolution may include:

Replacement
Repair
Refund
Partial refund
Another legally appropriate remedy

22. SELLER RESPONSIBILITY FOR DEFECTIVE PRODUCTS

Sellers are responsible for products they list and sell.

Where a verified defect results from the seller’s product or handling, the seller may be responsible for reasonable costs associated with resolving the customer’s complaint, subject to applicable law and the relevant warranty.

23. WARRANTIES

Sellers must accurately state whether a product includes:

Manufacturer warranty
Seller warranty
Third-party warranty
Limited warranty
No warranty, where legally permissible

Sellers must not falsely advertise warranty coverage.

Where a seller provides its own warranty, the seller must honor the stated warranty terms.

24. SERIAL NUMBERS AND IMEI

For applicable products, sellers may be required to provide accurate:

Serial numbers
IMEI numbers
Model numbers
Product identification information

Sellers must not provide false, altered, duplicated, or misleading identification numbers.

Kentronics Electronics may verify product identifiers before or after sale.

25. SOFTWARE, LOCKS AND ACTIVATION

Sellers must disclose relevant device restrictions.

Examples include:

Activation locks
Network locks
Region restrictions
Enterprise management locks
Account locks
Device-management restrictions

A seller must not knowingly sell a device that remains linked to another person’s account unless the condition is clearly disclosed and permitted.

26. CUSTOMER DATA AND PRIVACY

Sellers may receive customer information only where necessary to fulfill an authorized transaction.

Sellers must:

Protect customer information.
Use customer information only for legitimate transaction purposes.
Avoid unnecessary collection of personal information.
Not sell customer information.
Not share customer information with unauthorized third parties.
Secure customer information against unauthorized access.

Any suspected customer-data breach must be reported to Kentronics Electronics promptly.

27. INTELLECTUAL PROPERTY

Sellers are responsible for ensuring that their product listings, images, descriptions, logos, videos, and other materials do not infringe third-party intellectual property rights.

Sellers must have appropriate authorization to use:

Brand names
Logos
Product photographs
Marketing materials
Copyrighted content
Trademarks

Kentronics Electronics may remove content following a credible intellectual property complaint or where a violation is identified.

28. FALSE OR MISLEADING INFORMATION

Sellers must not make false claims about products.

Examples include falsely claiming that a product is:

Original
Brand new
Official
Waterproof
Certified
Genuine
Factory sealed
Under warranty
A particular model
A particular specification

unless the claim is accurate and can be supported where reasonably required.

29. REVIEWS AND CUSTOMER FEEDBACK

Customers may provide reviews or feedback about products and sellers.

Sellers must not:

Create fake reviews.
Pay customers to provide misleading reviews.
Threaten customers for negative reviews.
Manipulate ratings.
Create multiple accounts to artificially increase ratings.

Sellers may respond professionally to customer feedback.

30. SELLER PERFORMANCE

Kentronics Electronics may monitor seller performance using factors such as:

Order fulfillment
Cancellation rate
Delivery performance
Customer complaints
Return rate
Product authenticity
Listing accuracy
Response time
Warranty performance
Policy compliance

Seller performance information may be used to improve marketplace quality and customer experience.

31. POLICY VIOLATIONS

Where a seller violates this Seller Policy, Kentronics Electronics may take appropriate action depending on the seriousness and frequency of the violation.

Possible actions include:

Warning
Product listing removal
Listing restriction
Temporary suspension
Payment hold
Reduced selling privileges
Removal from promotional programs
Seller account suspension
Permanent termination
Referral to appropriate authorities where legally required

32. SERIOUS VIOLATIONS

Kentronics Electronics may take immediate action in cases involving serious misconduct, including:

Counterfeit products
Stolen products
Fraud
Deliberate deception
Unauthorized use of customer information
Serious safety violations
Repeated policy violations
Money laundering or other unlawful financial activity
Unauthorized transactions
Intellectual property infringement
Threats or abuse toward customers or staff

33. ACCOUNT SUSPENSION

A seller account may be suspended while Kentronics Electronics investigates:

Customer complaints
Product authenticity concerns
Fraud allegations
Payment disputes
Warranty problems
High return rates
Repeated cancellations
Policy violations
Other significant concerns

Where appropriate, the seller may be given an opportunity to provide information or documentation.

34. SELLER ACCOUNT TERMINATION

Kentronics Electronics may terminate a seller relationship where:

The seller repeatedly violates policies.
The seller provides false information.
The seller sells counterfeit or illegal products.
The seller engages in fraudulent activity.
The seller seriously harms customer trust.
The seller misuses customer information.
The seller fails to meet required standards.
Continued participation creates an unacceptable risk to customers or the business.

Upon termination, outstanding transactions will be handled according to applicable policies and law.

35. SELLER RESPONSIBILITY AFTER TERMINATION

Termination of a seller account does not automatically eliminate obligations relating to:

Outstanding customer orders
Refunds
Warranty claims
Product defects
Customer complaints
Intellectual property disputes
Outstanding financial obligations
Applicable legal requirements

Sellers remain responsible for obligations arising from transactions completed before termination.

36. PRODUCT RECALLS

If a manufacturer, regulator, supplier, or other authorized body recalls a product, the seller must cooperate with Kentronics Electronics.

The seller may be required to:

Stop selling the product.
Remove listings.
Identify affected customers.
Provide product information.
Assist with returns.
Provide refunds or replacements where required.
Follow manufacturer or regulatory instructions.

37. SAFETY REQUIREMENTS

Sellers must ensure that products comply with applicable safety requirements.

Products must not be knowingly sold if they present an unreasonable safety risk.

Where safety documentation or certification is required, sellers may be asked to provide evidence of compliance.

38. IMPORTED PRODUCTS

Sellers offering imported products are responsible for ensuring that their products comply with applicable import, customs, tax, labeling, safety, and regulatory requirements.

Where required, sellers should maintain relevant documentation demonstrating lawful importation and distribution.

39. TAXES

Sellers are responsible for meeting their applicable tax obligations arising from their business activities.

Kentronics Electronics may collect, report, or withhold certain taxes where required by applicable law.

Sellers should obtain professional tax advice where necessary.

40. CONFIDENTIALITY

Sellers may receive confidential business information from Kentronics Electronics.

Sellers must not disclose confidential information to unauthorized third parties.

Confidential information may include:

Pricing agreements
Commission structures
Business strategies
Customer information
Internal communications
Sales data
Platform information
Supplier information

This obligation may continue after the seller relationship ends where legally applicable.

41. CONFLICTS OF INTEREST

Sellers should disclose any relationship or circumstance that could create a significant conflict of interest with Kentronics Electronics.

Kentronics Electronics may take reasonable steps to manage conflicts where necessary.

42. PROHIBITION ON FRAUD

Sellers must not engage in fraudulent activity, including:

Fake orders
Fake customer accounts
Payment manipulation
False refunds
Counterfeit products
Identity fraud
Misrepresentation
Chargeback abuse
Manipulation of seller ratings
Unauthorized transactions

Suspected fraud may be investigated and reported to appropriate authorities where required.

43. SELLER SUPPORT

Kentronics Electronics may provide sellers with support relating to:

Account management
Product listings
Orders
Delivery
Customer complaints
Payments
Returns
Warranty processes
Policy compliance

Support availability may vary depending on the seller’s account type and services.

44. POLICY CHANGES

Kentronics Electronics may update this Seller Policy from time to time.

Changes may be made to reflect:

New products
New services
Marketplace improvements
Legal requirements
Changes in technology
Customer-protection measures
Changes to business operations

Where appropriate, sellers will be notified of significant changes.

Continued use of Kentronics Electronics’ seller services after an applicable policy update may constitute acceptance of the revised policy, subject to applicable law.

45. GOVERNING LAW

This Seller Policy shall be interpreted in accordance with the laws applicable to the jurisdiction in which Kentronics Electronics operates.

The company should insert its specific registered jurisdiction and governing law before publishing this policy.

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

46. CONTACT INFORMATION

For questions regarding the Seller Policy, seller registration, product listings, payments, orders, returns, or account issues, contact:

KENTRONICS ELECTRONICS

No. 9, Saka Tinubu Street, Victoria Island, Lagos State

(+234)-803-622-4427

support@kentronicsenterprises.com

SELLER ACKNOWLEDGEMENT

By registering as a seller or listing products through Kentronics Electronics, the seller confirms that they:

Have read and understood this Seller Policy.
Will provide accurate business and product information.
Will sell genuine and legally permitted products.
Will comply with applicable laws.
Will treat customers fairly and professionally.
Will honor applicable warranties and return obligations.
Will protect customer information.
Will comply with Kentronics Electronics policies.
Accept that violations may result in restrictions, suspension, or termination of seller privileges.