TERMS & CONDITIONS

Last Updated: 25th of September, 2026

Welcome to Kentronics Electronics.

These Terms & Conditions govern your use of our website, online store, social media sales channels, physical store, products, services, and any transactions made with Kentronics Electronics (“Kentronics Electronics”, “we”, “us”, or “our”).

By accessing our website, purchasing a product, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or purchase our products.

1. ABOUT KENTRONICS ELECTRONICS

Kentronics Electronics is a consumer electronics and gadget company specializing in the sale of technology products, including but not limited to:

  • Smartphones

  • iPhones

  • Android devices

  • Laptops

  • MacBooks

  • Tablets

  • Cameras

  • Camera lenses and accessories

  • Smartwatches

  • Earbuds and headphones

  • Bluetooth speakers

  • Power banks

  • Chargers and cables

  • Computer accessories

  • Gaming accessories

  • Storage devices

  • Smart gadgets

  • Other consumer electronics and accessories

These Terms & Conditions apply to all purchases and interactions with Kentronics Electronics unless otherwise stated in writing.

2. ACCEPTANCE OF TERMS

By using our website or purchasing products from us, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website and services lawfully.

  • You agree to comply with these Terms & Conditions.

  • You accept our policies regarding payment, delivery, returns, refunds, warranties, and product use.

If you are purchasing on behalf of a company or organization, you confirm that you have the authority to make the purchase on its behalf.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product due to:

  • Manufacturer updates

  • Different production batches

  • Screen/display settings

  • Packaging changes

  • Software updates

  • Product colour variations

  • Manufacturer-supplied images

Product specifications may also change when manufacturers release updated versions or revisions.

Where a manufacturer changes the specifications of a product without prior notice, Kentronics Electronics may not be responsible for such changes.

4. PRODUCT AVAILABILITY

All products are subject to availability.

A product displayed on our website, social media platforms, catalogue, or other sales channels may become unavailable before an order is completed.

We reserve the right to:

  • Limit the quantity of products purchased.

  • Cancel an order where a product is unavailable.

  • Correct stock information.

  • Offer an alternative product where appropriate.

  • Refund a payment where an order cannot be fulfilled.

If an ordered product becomes unavailable after payment has been made, we will communicate with the customer and provide an appropriate resolution, which may include a replacement, alternative product, or refund where applicable.

5. PRICES

All product prices displayed by Kentronics Electronics are subject to change without prior notice.

Prices may change due to factors including:

  • Manufacturer pricing

  • Exchange-rate fluctuations

  • Importation costs

  • Taxes or government charges

  • Supplier pricing

  • Market conditions

  • Promotional campaigns

The price applicable to an order is the price confirmed at the time the order is accepted, subject to applicable corrections or circumstances stated in these Terms & Conditions.

Where a genuine pricing or listing error occurs, we reserve the right to correct the error and contact the customer before fulfilling the order.

6. ORDERS

Customers may place orders through our approved sales channels, which may include our website, physical store, telephone, social media platforms, messaging platforms, or other authorized channels.

An order request does not automatically constitute acceptance.

Kentronics Electronics reserves the right to accept or decline an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing

  • Suspected fraudulent activity

  • Incorrect customer information

  • Payment problems

  • Delivery limitations

  • Technical or system errors

Once an order has been accepted and confirmed, we will make reasonable efforts to process it according to the agreed terms.

7. CUSTOMER INFORMATION

Customers are responsible for providing accurate information when placing an order.

This may include:

  • Full name

  • Telephone number

  • Email address

  • Delivery address

  • Product specifications or preferences

  • Payment information where applicable

Kentronics Electronics will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

Customers should carefully review their order details before confirming a purchase.

8. PAYMENT

We may accept payment through approved payment methods made available by Kentronics Electronics.

These may include:

  • Bank transfer

  • Card payments

  • Approved online payment platforms

  • Cash payments at authorized locations

  • Other payment methods communicated by Kentronics Electronics

Payment must be successfully received or verified before an order is dispatched unless an alternative arrangement has been expressly agreed upon.

Customers should not make payments to unofficial personal accounts or third parties claiming to represent Kentronics Electronics.

For your protection, always confirm payment details through our official communication channels.

9. PAYMENT VERIFICATION

For certain transactions, Kentronics Electronics may require payment verification before an order is processed or dispatched.

We may request reasonable information necessary to verify a transaction and protect against fraudulent activity.

We reserve the right to delay, suspend, or cancel an order where there are reasonable concerns regarding payment authenticity or fraudulent activity.

10. DELIVERY

We offer delivery services where available.

Delivery times may vary depending on:

  • Customer location

  • Product availability

  • Delivery provider

  • Traffic and transportation conditions

  • Weather

  • Public holidays

  • Security conditions

  • Other circumstances beyond our reasonable control

Any delivery time provided by Kentronics Electronics is an estimated timeframe unless expressly stated otherwise.

A delay in delivery does not automatically entitle a customer to compensation where the delay results from circumstances outside our reasonable control.

11. DELIVERY ADDRESS

Customers are responsible for providing a correct and accessible delivery address.

If a delivery cannot be completed because:

  • The address is incorrect,

  • The customer is unavailable,

  • The customer cannot be reached,

  • The delivery location is inaccessible,

  • The customer refuses to accept the package,

additional delivery charges may apply where another delivery attempt is required.

Customers should inspect their order upon delivery where reasonably possible.

12. INSPECTION UPON DELIVERY

Customers are encouraged to inspect the package before accepting delivery.

Where applicable, customers should check:

  • Packaging condition

  • Product model

  • Colour

  • Quantity

  • Visible physical damage

  • Included accessories

If visible damage is noticed, customers should notify Kentronics Electronics as soon as possible and provide appropriate photographic or video evidence where requested.

13. RETURNS

Returns are subject to the nature of the product, condition of the product, applicable warranty, and relevant consumer protection requirements.

A return may be considered where:

  • The wrong product was supplied.

  • The product has a verified manufacturing defect.

  • The product was damaged before delivery and the issue is reported within the applicable period.

  • The return is otherwise required under applicable law.

Products returned for consideration must generally be:

  • In the condition required by the applicable return policy.

  • Accompanied by proof of purchase.

  • Returned with relevant accessories where applicable.

  • Returned with original packaging where reasonably required.

Certain products may be subject to additional return restrictions due to hygiene, software activation, security, licensing, or other considerations.

14. CHANGE-OF-MIND RETURNS

A change-of-mind return is different from a return involving a defective or incorrectly supplied product.

Unless expressly stated in a specific promotion or sales agreement, Kentronics Electronics does not guarantee acceptance of change-of-mind returns for all product categories.

Products such as smartphones, laptops, cameras, storage devices, software-related products, earphones, and other technology products may have specific return conditions.

Customers should confirm the applicable return policy before completing a purchase where a change-of-mind return is important to them.

15. RETURN CONDITIONS

Where a return is approved, the product may need to meet applicable conditions, including:

  • The product must belong to the original order.

  • The product must not have been intentionally damaged.

  • The product must not show unauthorized modification.

  • The product must not have been exposed to liquid where this is inconsistent with the product’s specifications or warranty.

  • Accessories and relevant components should be returned where required.

  • Proof of purchase may be required.

For devices containing personal information, customers are responsible for backing up and removing their personal data before returning the product.

16. REFUNDS

Where a refund is approved, the refund method and timeframe may depend on:

  • The original payment method

  • Payment provider processing times

  • Bank processing times

  • The reason for the refund

  • Applicable law

  • The condition and verification of the returned product

Refunds may be processed after the returned product has been received and inspected where inspection is necessary.

We will communicate with the customer regarding the applicable refund process.

17. WARRANTY

Many electronics products are covered by a manufacturer’s warranty or another applicable warranty.

Where a warranty applies, the terms, duration, coverage, and exclusions are determined by the relevant manufacturer or warranty provider unless Kentronics Electronics expressly provides a separate warranty.

Warranty coverage may include manufacturing defects but generally does not cover damage resulting from:

  • Accidents

  • Physical impact

  • Liquid damage

  • Improper use

  • Unauthorized repairs

  • Unauthorized modification

  • Electrical damage

  • Incorrect charging equipment

  • Neglect

  • Normal wear and tear

  • Cosmetic damage

  • Software issues caused by unauthorized modification

Customers should retain their proof of purchase and any relevant warranty documentation.

18. WARRANTY CLAIMS

Customers requesting warranty service may be required to provide:

  • Proof of purchase

  • Product serial number or IMEI where applicable

  • Description of the problem

  • Photos or videos where relevant

  • Other information reasonably required to process the claim

Kentronics Electronics may inspect or facilitate inspection of the product before determining the appropriate warranty resolution.

Depending on the applicable warranty, resolution may include repair, replacement, or another remedy provided under the relevant warranty terms and applicable law.

19. USED, OPEN-BOX, REFURBISHED OR PRE-OWNED PRODUCTS

Where Kentronics Electronics offers used, open-box, refurbished, renewed, or pre-owned products, the condition of the product will be communicated to the customer where applicable.

Such products may have:

  • Minor cosmetic marks

  • Packaging differences

  • Previous activation

  • Different accessory configurations

  • Battery-health differences

  • Manufacturer or seller warranty differences

Customers should review the product description and applicable warranty information before purchasing such products.

20. PRODUCT AUTHENTICITY

Kentronics Electronics aims to provide genuine products from recognized manufacturers and suppliers.

Customers should be cautious of individuals or websites falsely claiming to represent Kentronics Electronics.

Unless expressly stated otherwise, Kentronics Electronics does not authorize third parties to collect payments or make commitments on its behalf.

If you are uncertain about the authenticity of a communication or payment request, contact us through our official channels before making payment.

21. MOBILE PHONES AND IMEI/NETWORK INFORMATION

For smartphones, customers are responsible for ensuring that the device they purchase is compatible with their intended network and usage requirements.

Where relevant, customers should verify:

  • Network compatibility

  • SIM compatibility

  • eSIM availability

  • Storage capacity

  • Regional model specifications

  • Supported network bands

  • Device activation requirements

Network compatibility may vary by country, network operator, and device model.

Kentronics Electronics is not responsible for restrictions imposed by a customer’s mobile network provider.

22. SOFTWARE AND OPERATING SYSTEMS

Electronic products may contain software, firmware, operating systems, applications, or other digital components supplied by the manufacturer.

Customers acknowledge that:

  • Software may require updates.

  • Manufacturers may change software features.

  • Certain applications may require separate accounts.

  • Some services may require subscriptions.

  • Software availability may vary by region.

  • Manufacturers may discontinue software support.

Kentronics Electronics is not responsible for changes made independently by manufacturers or software providers.

23. DATA AND PERSONAL INFORMATION ON DEVICES

Before returning, selling, exchanging, or submitting a device for service, customers are responsible for backing up and removing their personal information where possible.

Customers should:

  • Back up their files.

  • Sign out of personal accounts.

  • Disable device-locking features where required.

  • Remove SIM cards and memory cards.

  • Factory-reset the device where appropriate.

Kentronics Electronics will not be responsible for the loss of personal data resulting from a customer’s failure to back up or remove information before handing over a device, except where liability cannot legally be excluded.

24. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate information.

  • Use purchased products according to manufacturer instructions.

  • Follow safety instructions.

  • Maintain proof of purchase.

  • Avoid unauthorized modifications or repairs where they could affect warranty coverage.

  • Make payments using approved methods.

  • Treat Kentronics Electronics employees and representatives respectfully.

  • Comply with applicable laws.

25. PROHIBITED USE

Customers must not use our website, services, or communication channels to:

  • Commit fraud.

  • Provide false information.

  • Attempt unauthorized access to our systems.

  • Interfere with website operations.

  • Upload malicious software.

  • Abuse our staff or representatives.

  • Use our services for unlawful purposes.

  • Attempt to obtain products through deceptive means.

We reserve the right to suspend or refuse service where there is evidence of prohibited or unlawful activity.

26. WEBSITE USE

Where Kentronics Electronics operates an online platform, website users agree not to reproduce, copy, distribute, modify, or commercially exploit website content without appropriate authorization.

This includes:

  • Text

  • Product descriptions

  • Graphics

  • Logos

  • Images

  • Videos

  • Website design

  • Branding

  • Other proprietary materials

Unauthorized use may violate applicable intellectual property laws.

27. INTELLECTUAL PROPERTY

The Kentronics Electronics name, logo, branding, website content, graphics, photographs, text, designs, and other original materials may be protected by applicable intellectual property laws.

Nothing in these Terms & Conditions grants customers ownership or rights to use Kentronics Electronics intellectual property without authorization.

Third-party trademarks remain the property of their respective owners.

28. THIRD-PARTY BRANDS

Kentronics Electronics may sell products manufactured by third-party companies.

Brand names, trademarks, logos, and product names displayed on our platforms belong to their respective owners.

Kentronics Electronics does not claim ownership of third-party trademarks unless expressly stated.

29. PROMOTIONS AND DISCOUNTS

From time to time, Kentronics Electronics may offer:

  • Discounts

  • Sales

  • Promotional prices

  • Bundles

  • Giveaways

  • Special offers

  • Seasonal promotions

  • Limited-time offers

Promotions may have separate terms and conditions.

Unless expressly stated otherwise, promotions cannot be combined with other offers.

Kentronics Electronics reserves the right to end or modify promotions in accordance with applicable law.

30. GIFT ITEMS AND PROMOTIONAL PRODUCTS

Where a promotion includes a free gift or promotional item, the item may be subject to availability.

If a promotional item becomes unavailable, Kentronics Electronics may provide an alternative of comparable value where appropriate or otherwise handle the promotion according to its stated terms.

31. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Kentronics Electronics will not be responsible for losses arising from:

  • Incorrect information supplied by a customer.

  • Improper use of a product.

  • Unauthorized modification or repair.

  • Failure to follow manufacturer instructions.

  • Delays caused by third-party delivery providers.

  • Events outside our reasonable control.

  • Loss of data where the customer failed to maintain a backup.

  • Network or telecommunications failures.

  • Third-party software or service interruptions.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

32. EVENTS BEYOND OUR CONTROL

Kentronics Electronics will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Fire

  • Flood

  • Epidemics or pandemics

  • Government restrictions

  • Civil disturbances

  • Transportation disruptions

  • Power failures

  • Telecommunications failures

  • Cybersecurity incidents

  • Supplier disruptions

  • Import or customs delays

  • Other unforeseen events

Where such circumstances occur, we will make reasonable efforts to communicate with affected customers.

33. THIRD-PARTY SERVICES

We may use third-party providers for services such as:

  • Payment processing

  • Delivery

  • Website hosting

  • Communication

  • Customer support

  • Advertising

  • Analytics

Third-party providers may have their own terms and privacy policies.

Kentronics Electronics is not responsible for independent actions or policies of third-party providers except where applicable law provides otherwise.

34. PRIVACY

We respect the privacy of our customers.

Information collected during transactions may be used for purposes such as:

  • Processing orders

  • Delivering products

  • Providing customer support

  • Processing payments

  • Managing warranties

  • Communicating with customers

  • Improving our services

  • Meeting legal obligations

Our Privacy Policy, where provided, explains in greater detail how personal information is collected, used, stored, and protected.

35. COMMUNICATION

By placing an order or contacting Kentronics Electronics, customers may receive communications relating to their transaction.

These may include:

  • Order confirmations

  • Payment notifications

  • Delivery updates

  • Warranty communications

  • Customer-service messages

  • Important service announcements

Marketing communications will be handled in accordance with applicable requirements and customer preferences.

36. CHANGES TO THESE TERMS

Kentronics Electronics may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes in our services

  • New products

  • Business developments

  • Legal requirements

  • Changes in technology

  • Improvements to our policies

The updated version will be published through our appropriate channels, with the effective date updated accordingly.

37. GOVERNING LAW

These Terms & Conditions shall be interpreted in accordance with the laws applicable to the jurisdiction in which Kentronics Electronics operates and, where applicable, the jurisdiction governing the relevant transaction.

Any dispute will be handled in accordance with applicable laws and the appropriate dispute-resolution procedures.

Kentronics Electronics should insert its specific registered business jurisdiction and applicable governing law before publishing this section.

38. DISPUTE RESOLUTION

We encourage customers to contact Kentronics Electronics directly to resolve any complaint or dispute.

Where a problem occurs, customers should provide:

  • Order number

  • Proof of purchase

  • Description of the issue

  • Relevant photographs or videos

  • Any other information necessary to investigate the matter

We will make reasonable efforts to review and resolve legitimate complaints promptly.

Nothing in this section prevents a customer from exercising any legal rights available under applicable law.

39. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

40. ENTIRE AGREEMENT

These Terms & Conditions, together with any applicable order confirmation, warranty terms, return policy, privacy policy, and promotional terms, constitute the agreement governing the relevant transaction, subject to applicable law.

41. CONTACT US

If you have questions regarding these Terms & Conditions, an order, product, warranty, return, delivery, or any other matter, please contact Kentronics Electronics.

Kentronics Electronics

No. 9, Saka Tinubu Street, Victoria Island, Lagos State

(+234)-803-622-4427

CUSTOMER ACKNOWLEDGEMENT

By purchasing a product or using the services of Kentronics Electronics, you acknowledge that you have had an opportunity to review these Terms & Conditions and agree to comply with the terms applicable to your transaction.

Kentronics Electronics

Smart Technology. Quality Products. Trusted Service.