SHIPPING & REFUND POLICY
Kentronics Electronics
At Kentronics Electronics, we understand that purchasing electronics is an important decision. Our goal is to make every order as convenient, secure, and transparent as possible.
This Shipping & Refund Policy explains how we process orders, prepare products for delivery, handle shipping, manage delivery issues, process returns, and issue refunds.
This policy applies to products purchased through Kentronics Electronics’ website, physical store, social media channels, authorized sales channels, and approved third-party sellers where applicable.
PART A — SHIPPING POLICY
1. ORDER PROCESSING
Once an order is successfully placed and payment has been confirmed, Kentronics Electronics will begin processing the order.
Order processing may involve:
- Confirming payment.
- Verifying product availability.
- Confirming product specifications.
- Inspecting the product where applicable.
- Packaging the product securely.
- Preparing the order for dispatch.
- Handing the order to the applicable delivery provider.
- Providing tracking information where available.
Orders are generally processed during our normal business hours.
Orders placed outside business hours, on weekends, or on public holidays may be processed on the next business day.
2. ORDER CONFIRMATION
Customers may receive an order confirmation after successfully placing an order.
An order confirmation may include:
- Order number
- Product information
- Quantity
- Price
- Delivery information
- Payment status
- Estimated delivery information
Receiving an order confirmation does not necessarily mean that the order has been dispatched.
A separate dispatch or shipping notification may be provided when the product leaves our facility.
3. PRODUCT AVAILABILITY
All orders are subject to product availability.
Although we make reasonable efforts to maintain accurate inventory information, there may be circumstances where a product becomes unavailable after an order has been placed.
If this happens, Kentronics Electronics may:
- Offer an alternative product.
- Offer an alternative model.
- Provide a revised delivery date.
- Cancel the affected order.
- Provide a refund where applicable.
Customers will be contacted where an order cannot be fulfilled as originally requested.
4. SHIPPING LOCATIONS
Kentronics Electronics may provide delivery services within locations where our delivery partners operate.
Delivery availability may vary depending on:
- Customer location
- Product type
- Seller location
- Courier availability
- Security conditions
- Product size or weight
- Other logistical considerations
Certain remote or restricted locations may require additional delivery arrangements or charges.
5. DELIVERY TIMES
Delivery times depend on the customer’s location and the applicable delivery service.
Estimated delivery times will be communicated during the order process where possible.
Delivery estimates may be affected by:
- Traffic
- Weather
- Public holidays
- Courier delays
- Security conditions
- Address verification
- Product availability
- Customs or import delays
- Unforeseen logistical circumstances
Delivery estimates are not guarantees unless expressly stated otherwise.
6. SAME-DAY DELIVERY
Where same-day delivery is offered, it may only be available for selected locations, products, and orders placed before the applicable daily cut-off time.
Same-day delivery may not be available during:
- Public holidays
- Major sales periods
- Exceptional traffic conditions
- Security restrictions
- Adverse weather
- Other circumstances affecting logistics
Additional charges may apply.
7. EXPRESS DELIVERY
Where available, customers may choose an express delivery option.
Express delivery may involve additional charges.
Selecting express delivery does not guarantee delivery where circumstances outside Kentronics Electronics’ reasonable control prevent the delivery from occurring within the estimated timeframe.
8. SHIPPING FEES
Shipping charges may vary depending on:
- Delivery location
- Package size
- Package weight
- Delivery speed
- Product category
- Seller location
- Courier charges
The applicable shipping fee will be communicated before the customer completes the order where possible.
Certain promotions may include free or discounted shipping.
9. FREE SHIPPING
Where Kentronics Electronics offers free shipping, the offer may be subject to:
- Minimum order value
- Specific products
- Specific locations
- Promotional periods
- Delivery method
- Other promotional conditions
Free shipping does not necessarily include express delivery or special delivery services.
10. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Customers should provide:
- Full name
- Active telephone number
- Complete address
- City or town
- State/region
- Relevant landmark or delivery instructions where necessary
Kentronics Electronics will not be responsible for delivery delays caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
11. CHANGING A DELIVERY ADDRESS
Customers should contact Kentronics Electronics as soon as possible if they need to change their delivery address.
Address changes may not be possible after an order has been dispatched.
If a change is possible, additional delivery charges may apply.
12. FAILED DELIVERY
A delivery may fail where:
- The customer is unavailable.
- The address is incorrect.
- The customer cannot be reached.
- The delivery location is inaccessible.
- The customer refuses the package.
- Security restrictions prevent delivery.
- The courier cannot safely complete delivery.
The delivery provider may attempt another delivery where applicable.
Additional delivery charges may apply for repeated delivery attempts caused by customer-related circumstances.
13. CUSTOMER UNAVAILABILITY
Customers should ensure that someone is available to receive the order at the agreed delivery location.
For high-value electronics, the courier may request confirmation of the recipient’s identity or other reasonable verification.
This is intended to reduce the risk of unauthorized delivery.
14. HIGH-VALUE ORDERS
For high-value products such as premium smartphones, iPhones, MacBooks, laptops, cameras, or other expensive electronics, Kentronics Electronics may apply additional delivery-security procedures.
These may include:
- Identity verification
- Delivery confirmation
- Signature on delivery
- Additional verification
- Restricted delivery locations
These measures are intended to protect both customers and Kentronics Electronics from fraud and unauthorized delivery.
15. INSPECTION UPON DELIVERY
Customers are encouraged to inspect their package when it is delivered.
Where reasonably possible, check:
- Package condition
- Product model
- Product quantity
- Product colour
- Visible physical damage
- Accessories
- Product packaging
If there is visible damage, customers should document the condition using photographs or video and contact Kentronics Electronics promptly.
16. DAMAGED PACKAGES
If a package arrives visibly damaged, customers should notify the delivery personnel where possible and contact Kentronics Electronics as soon as reasonably possible.
Customers may be asked to provide:
- Photographs of the package
- Photographs of the product
- Delivery information
- Order number
- Description of the damage
- Unboxing video where available
Kentronics Electronics will review the circumstances and determine the appropriate resolution under the applicable policy and law.
17. LOST SHIPMENTS
If an order does not arrive within the expected delivery timeframe, customers should contact Kentronics Electronics.
We may investigate the shipment with the relevant delivery provider.
Depending on the circumstances, the resolution may include:
- Further delivery attempt
- Replacement
- Refund
- Other appropriate remedy
A refund or replacement may be subject to investigation and confirmation of the shipment status.
18. TRACKING
Where tracking is available, customers may receive a tracking number or tracking information.
Tracking information may take some time to become active after an order has been dispatched.
Customers should use the tracking information provided through official Kentronics Electronics communication channels.
19. THIRD-PARTY COURIERS
Kentronics Electronics may use independent courier and logistics providers.
Delivery services may therefore be affected by circumstances outside our direct control.
We will make reasonable efforts to assist customers when delivery problems occur.
PART B — RETURN POLICY
20. RETURN ELIGIBILITY
A return may be accepted where:
- The wrong product was supplied.
- The product arrived damaged.
- A verified manufacturing defect exists.
- The product is materially different from its description.
- The product qualifies for return under an applicable warranty.
- A return is otherwise required under applicable law.
Return eligibility may vary according to the product category and reason for return.
21. RETURN REQUEST PERIOD
Customers should report product problems as soon as possible after receiving their order.
For the purpose of this policy, Kentronics Electronics may establish specific reporting periods for different categories of products.
Recommended business setting:
- Wrong product/delivery issue: report promptly after delivery.
- Visible delivery damage: report as soon as reasonably possible.
- Product defect: report within the applicable warranty or return period.
- Other returns: subject to the specific product’s return conditions.
The exact period applicable to a product should be displayed on the product page or communicated at the time of purchase.
22. CHANGE-OF-MIND RETURNS
Kentronics Electronics may not accept change-of-mind returns for every product.
Technology products may have special restrictions because of:
- Device activation
- Software licensing
- Security features
- Personal data
- Hygiene considerations
- Product depreciation
- Product condition
- Manufacturer policies
Where a change-of-mind return is offered, the applicable conditions will be communicated to the customer.
23. RETURN CONDITIONS
Where a return is approved, the product should generally be returned in the condition required by the applicable return policy.
Depending on the product, this may include:
- Original product
- Original packaging
- Charger
- Cable
- Manuals
- Accessories
- Warranty documentation
- Other components supplied with the order
Products must not be intentionally damaged or modified before being returned.
24. PRODUCT ACTIVATION
For smartphones, iPhones, tablets, laptops, and other devices that require activation, customers should carefully review the product before activating it where a return may be necessary.
Once a device has been activated or configured, return conditions may differ.
Customers should contact Kentronics Electronics before making a return if they are unsure whether activation will affect their eligibility.
25. PERSONAL DATA BEFORE RETURN
Customers are responsible for protecting their personal information before returning an electronic device.
Before returning a product, customers should:
- Back up personal files.
- Sign out of personal accounts.
- Remove SIM cards.
- Remove memory cards.
- Disable account locks where appropriate.
- Remove passwords where required.
- Perform a factory reset where appropriate.
Kentronics Electronics is not responsible for personal data left on a returned device, except where such limitation is prohibited by applicable law.
PART C — REFUND POLICY
26. REFUND ELIGIBILITY
A refund may be provided where:
- An order is cancelled before fulfillment, where cancellation is permitted.
- A product is unavailable and no suitable replacement is accepted.
- A valid return has been approved.
- A verified defective product cannot reasonably be repaired or replaced.
- The wrong product was supplied and an alternative resolution is not accepted.
- A refund is required by applicable law.
- Another refund circumstance is expressly approved by Kentronics Electronics.
27. REFUND PROCESS
Once a refund is approved, Kentronics Electronics will process the refund using an appropriate method.
Where possible, refunds will generally be made through the original payment method.
The refund process may involve:
- Receiving the returned product where applicable.
- Inspecting or verifying the product.
- Confirming the reason for the return.
- Approving the refund.
- Processing the refund.
- Allowing the relevant bank or payment provider to complete processing.
28. REFUND PROCESSING TIME
Refund processing times may vary depending on:
- Payment method
- Bank
- Card provider
- Payment gateway
- Verification requirements
- Return inspection
- Public holidays
- Other financial processing conditions
Kentronics Electronics will initiate an approved refund within the applicable internal processing timeframe, but the time required for the funds to appear in the customer’s account may depend on the financial institution or payment provider.
29. ORIGINAL SHIPPING FEES
Whether the original shipping fee is refundable may depend on the reason for the return and applicable law.
Where the customer received the wrong product, a defective product, or a product damaged before delivery, Kentronics Electronics will assess the applicable shipping costs as part of the resolution.
Where a return is due solely to a customer preference or change of mind and such return is permitted, the original shipping fee may not be refundable unless otherwise required or agreed.
30. RETURN SHIPPING COSTS
Return shipping costs may depend on the reason for the return.
Where Kentronics Electronics is responsible for the error or a verified product issue, the company may cover reasonable return shipping costs where applicable.
Where the customer is responsible for the return, the customer may be responsible for return shipping costs where legally permitted.
The applicable arrangement will be communicated when the return is approved.
31. PARTIAL REFUNDS
In certain circumstances, Kentronics Electronics may offer a partial refund rather than a full refund.
This may occur where:
- A minor issue does not prevent normal use.
- A customer agrees to keep a product with a disclosed issue.
- An item is missing a non-essential accessory.
- A product has minor cosmetic damage and the customer agrees to retain it.
- Another appropriate circumstance exists.
Any partial refund will be agreed upon with the customer where appropriate.
32. EXCHANGES AND REPLACEMENTS
Where a product qualifies for replacement, Kentronics Electronics may offer:
- The same product
- The same model in another available colour
- A comparable replacement
- Another mutually agreed solution
Replacement is subject to product availability.
If the replacement product has a different price, the applicable price difference may need to be settled.
33. DEFECTIVE PRODUCTS
If a product develops a problem, customers should contact Kentronics Electronics before attempting repairs.
Customers should not:
- Open the device unnecessarily.
- Remove internal components.
- Use unauthorized repair services.
- Modify the product.
- Attempt unsafe repairs.
Unauthorized modification may affect applicable warranty rights where permitted by the relevant warranty terms and law.
34. WARRANTY AND REFUNDS
Where a product is covered by a manufacturer’s warranty, the applicable warranty process may need to be followed before a refund is considered.
Depending on the product and circumstances, the resolution may be:
- Repair
- Replacement
- Refund
- Another remedy available under the applicable warranty or law
35. NON-REFUNDABLE OR RESTRICTED ITEMS
Certain products may be subject to restricted refund or return conditions.
These may include products that have been:
- Activated
- Customized
- Personalized
- Used extensively
- Damaged by the customer
- Modified
- Opened where this affects eligibility
- Subject to software or licensing restrictions
These restrictions do not apply where they would unlawfully remove a customer’s mandatory consumer rights.
36. FRAUDULENT REFUND REQUESTS
Kentronics Electronics reserves the right to investigate suspicious refund requests.
Examples include:
- False claims of non-delivery
- False claims of damage
- Returning a different product
- Returning an incomplete product
- Manipulating serial numbers
- Repeated fraudulent refund claims
- Unauthorized chargeback activity
Where fraud is reasonably suspected, the refund may be placed on hold while the matter is investigated, subject to applicable law.
37. CHARGEBACKS
Customers should contact Kentronics Electronics first when there is a problem with an order or payment.
Where a customer initiates a payment dispute or chargeback, Kentronics Electronics may provide relevant transaction, delivery, and order information to the payment provider as part of the dispute process.
Nothing in this section limits any legal rights available to customers.
38. THIRD-PARTY SELLER ORDERS
Where an item is sold by an approved third-party seller through the Kentronics Electronics marketplace, the seller may be responsible for certain return, warranty, and refund obligations.
Kentronics Electronics may assist with dispute resolution in accordance with its marketplace policies.
The customer will be informed where a seller-specific return or warranty procedure applies.
39. REFUND FOR CANCELLED ORDERS
If an order is cancelled before dispatch and the cancellation is accepted, a refund may be issued where payment has already been made.
If an order has already been dispatched, the customer may need to follow the applicable return process instead.
40. PROMOTIONAL PRODUCTS AND FREE GIFTS
Where an order includes a free promotional item, the customer may be required to return the promotional item if the underlying order is fully refunded, where legally permitted.
The specific terms of the promotion will determine how promotional items are handled.
41. PRODUCT PRICE DIFFERENCES
Where a customer exchanges a product for another product:
Higher-priced replacement
The customer may be required to pay the difference.
Lower-priced replacement
The difference may be refunded where applicable.
The final arrangement will depend on the specific return or exchange circumstances.
42. SHIPPING AND REFUND COMMUNICATION
Kentronics Electronics may communicate with customers through:
- Telephone
- SMS
- Website notifications
- Other approved communication channels
Customers should ensure that their contact information remains accurate.
43. EXCEPTIONS
Certain products may have special shipping, return, replacement, or refund requirements.
These may include:
- Large electronics
- High-value products
- Used products
- Refurbished products
- Special-order products
- Imported products
- Customized products
- Products with manufacturer-specific warranty arrangements
The applicable product-specific policy will take precedence where clearly stated and legally permitted.
44. EVENTS BEYOND OUR CONTROL
Kentronics Electronics is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Fire
- Flood
- Government restrictions
- Public emergencies
- Security incidents
- Transportation disruptions
- Power failures
- Telecommunications failures
- Supplier disruptions
- Customs delays
- Other unforeseen events
We will make reasonable efforts to assist affected customers.
45. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Providing accurate delivery information.
- Making payments through approved channels.
- Being available to receive deliveries.
- Inspecting products where reasonably possible.
- Reporting issues promptly.
- Keeping proof of purchase.
- Following return instructions.
- Packaging returned products appropriately where required.
- Backing up personal data before returning electronic devices.
46. POLICY CHANGES
Kentronics Electronics may update this Shipping & Refund Policy from time to time.
Updates may be made to reflect:
- Changes in our delivery services
- New payment methods
- New return procedures
- Changes in business operations
- Legal requirements
- Customer service improvements
The latest version will be published through our official channels.
47. GOVERNING LAW
This Shipping & Refund Policy shall be interpreted in accordance with the laws applicable to the jurisdiction in which Kentronics Electronics operates and the relevant transaction.
Kentronics Electronics should specify its registered jurisdiction and applicable governing law before publishing this policy.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded.
48. CONTACT US
For questions regarding shipping, returns, exchanges, refunds, or delivery issues, please contact:
KENTRONICS ELECTRONICS
No. 9, Saka Tinubu Street, Victoria Island, Lagos State
support@kentronicsenterprises.com
OUR COMMITMENT
At Kentronics Electronics, our goal is to make every purchase as simple, secure, and transparent as possible.
We are committed to:
Fast & Reliable Delivery
We work with reliable delivery partners to get your technology to you safely.
Secure Packaging
We take care when packaging smartphones, laptops, cameras, and other electronics.
Fair Returns
We provide clear procedures for handling eligible returns.
Transparent Refunds
We communicate clearly about refund eligibility and processing.
Customer Support
Our team is available to help resolve legitimate order and product concerns.
